Managing your own business requires excellent people skills. While you are able to ignore difficult people in other areas of your life, you can’t just do away with unchanged and difficult employees. Apparently, you will have to deal with them if you want your business to prosper.
Learning how to deal with difficult employees is a competency that every leader needs to know. Unchanged employees can undermine team success, and in most cases, they can destroy other employees’ morale. Below are tips on how you can effectively manage these types of employees before they cause significant damage to the entire organization.
Ignoring the problem will not help the organization. As soon as you become aware of the existing problem, you need to contemplate on what would be your action plan to resolve the dilemma. Remember that the longer you wait, the greater the damage it can possibly cause your company.
Take time to identify the cause of the problem and create an action that will directly address the issue. Put in mind that your people skills are being put to test and this is the right time for you to show your employees that you are equipped as a leader.
Resolving the issue without any concrete plan is pointless. As much as you want to resolve the issue right away, it is important that you investigate further on the root cause of the problem. People skills is all about gathering pertinent information that will be helpful in resolving the problem. Before talking to your employees, make sure you know exactly what happened.
Listen to your Employees
Listening to your employees is one of the most important things in dealing with difficult workers. Before making any conclusions, make sure you hear them out. Often times, it is through active listening that you will be able to find the solution to your problem.
During the conversation, make sure you set aside personal emotions. Try to be objective in understanding their problem. As a leader, it is important that you are able to understand what they are going through. Stress out the value of their contribution in the company and make them realize that they are valued employees.
Resolving the issue entails objectivity. Focus on the problem and make sure you involve your employees in the problem-solving process. The more they are involved, the more they will realize the value of their contribution to the company.
Have you ever worked overtime hours and not gotten paid? Did you know that you can recover overtime pay even if you were a salaried employee or a manager / supervisor?